What the Service does, how the subscription and refunds work, and who is responsible for what when prices change automatically.
This is a courtesy translation. The legally binding version of this document is the Russian one — Условия использования. In case of any discrepancy, the Russian text prevails.
These Terms govern the use of the digital-goods store automation service MarketNet (hereinafter the “Service”), located at
marketnet.pro. Registration with the Service means that the User has read these Terms and accepts them in full. Use of the Service by a person who has not accepted the Terms is not permitted.
In force alongside these Terms is the Privacy policy, which defines the categories, purposes and retention periods of the data processed. Both documents apply jointly.
The Service is intended for persons who have reached the age of 18. By registering, the User confirms that they have reached that age and are entitled to enter into transactions on their own.
The Service is intended for sellers trading in digital goods on marketplaces. The User acts in their own interest and is solely responsible for ensuring that their trading activity complies with the law and with the rules of the marketplaces on which they trade.
marketnet.pro.The Service is a software tool. It connects to the User’s store on a Marketplace over the official API and performs actions there on the User’s behalf and at the User’s instruction:
The Service is not a party to transactions between the User and a Buyer. It does not sell goods, does not receive money for them, and does not act as a commission agent, an agent or a trade intermediary. The contract of sale is concluded between the User and the Buyer on the Marketplace — the Service takes no part in it and bears no liability under it.
The Service does not provide investment, tax or legal advice and does not guarantee growth in sales, profit or any other commercial outcome.
A significant part of the Service’s capabilities is provided by the programming interfaces that the Marketplaces themselves make available. A Marketplace may at any time change or discontinue its API, change its rules, restrict or block access. Such decisions are beyond the Service’s control and cannot be prevented by it.
Registration requires a valid email address, which must be confirmed. The User sets the password themselves.
The User is responsible for keeping the password safe and for all actions performed under their account. The Service provides protective measures — two-factor authentication, a list of active sessions and their revocation, signing out on all devices, and a bot check when signing in from an unfamiliar IP address. These measures cannot distinguish the account owner from a person who has learned the password.
On any suspicion of unauthorized access, the User must immediately change the password and notify support.
Registering several accounts in order to obtain the Trial period again is not permitted. The right to a Trial period is tied not only to the account but also to the store on the Marketplace: if that store has already used a Trial period, a new registration does not create such a right.
No more than one account of each Marketplace may be connected to a single Service account.
To operate, the Service requires the API access keys of the User’s store and the seller ID. The Service neither requires nor requests the login and password of the Marketplace account.
The official Marketplace APIs allow reading listings, orders and the store’s remaining funds, creating and editing listings, updating prices, messaging Buyers and validating product codes. These APIs expose no method that would allow the store’s funds to be moved — withdrawing or debiting money from the store through the Service is technically impossible.
By passing the access keys, the User instructs the Service to perform the actions described in section 3 on their behalf. The instruction may be revoked at any time by disconnecting the Marketplace in the settings.
The User is solely responsible for complying with the rules of the Marketplace, including the rules for using its API. Any restriction or blocking of the User’s store by a Marketplace is beyond the Service’s control, and the Service Administration bears no liability for such consequences.
Payment within the Service has two stages:
Topping up the Balance is not payment for the Subscription: until a charge is made, the funds remain the User’s and are recorded in their Balance with the Service. The same distinction determines the refund procedure — section 8.
The details of the User’s payment instruments are not transmitted to the Service, are not requested by it and are not stored.
Plan prices are stated in US dollars. What each plan includes, its price and its limits are published on the website and in the app, and are current as at the moment they are displayed.
The Service Administration may change what the plans include and their price, giving notice at least 30 days before the changes take effect. A period already paid for is not recalculated: a price change applies from the next renewal. A User who does not agree with the new price may turn off auto-renewal before the charge date.
A new User is granted a free Trial period. Its length is determined by the chosen plan and is stated on it — in the Plans section of the website and in the Subscription section of the app. No payment is required to activate the Trial period.
The Trial period is granted once. It is not granted again — including through a new registration with the same store on a Marketplace.
At the end of the paid period (or the Trial period) the Service attempts to charge the price of the next period to the User’s Balance. Two outcomes are then possible:
Notifications of the approaching end of the Subscription are sent in advance — 3 days, 1 day and 0 days before the end — if auto-renewal is on and the Balance is insufficient to cover it.
The User is given a personal referral link. If a person invited through it registers in the Service and either activates the Trial period with a connected Marketplace or takes out a paid Subscription, a reward is credited to the User’s Balance.
The grounds for crediting, the amount of the reward and the status of invitations are shown in the Referrals section of the app and are current as at the moment they are displayed. The Service Administration may change the amount of the reward; a change applies to invitations registered after it takes effect.
The total reward for one invited person does not exceed the amount set for that person’s paid Subscription: a reward credited for the Trial period is topped up to that amount when the invited person later takes out a paid Subscription. No reward is credited if the Subscription was granted to the invited person by the Service Administration free of charge.
A credited reward may be spent only on the Subscription and is not refundable: the refund provided for in section 8 applies only to funds paid in by the User themselves.
Any unspent Balance is refunded upon a request submitted within 14 days of the top-up in question. The refund is made by a method compatible with the one used for the top-up. If there is no technical means of refunding by the same method, the refund procedure is agreed with the User.
A Subscription already charged for a period is not refundable — neither in full nor pro rata for the unused days.
This distinction rests on the following: topping up the Balance is not payment for the subscription service — until the charge is made, the funds belong to the User. From the moment the Subscription is charged, the subscription service is treated as being provided.
After 14 days the remaining Balance continues to belong to the User and may be spent on the Subscription, but is not refundable.
A refund request is sent to support@marketnet.pro from the email address linked to the account. The review takes up to 10 business days; the crediting time is determined by the rules of the relevant payment channel.
If the Service was unavailable for reasons attributable to the Service Administration for more than 24 consecutive hours during a paid period, the cost of the Subscription for that period of unavailability is compensated by a credit to the Balance. Unavailability caused by failures at Marketplaces, payment providers or other external services does not fall within this provision.
Automatic price changes are the core function of the Service. The way it works and the allocation of responsibility are set out in this section.
By enabling the automatic mode, the User authorizes the Service to change the prices of their listings on its own according to the rules the User has set: following competitors’ prices, or calculating from cost with a markup.
The User has tools that constrain how the automation behaves. Configuring them is the User’s obligation:
In addition, the Service notifies the User of signs of a price war and of a price being held at the minimum for a prolonged time. Such a notification does not change the price: the decision rests with the User.
A price that has been sent to the Marketplace is not rolled back by the Service automatically — neither on a calculation error, nor on a failure, nor upon request. This is deliberate: an automatic rollback while sales are running on the Marketplace may cause more harm than the error itself.
The previous price can be restored manually — in the app or in the Marketplace cabinet. Every calculation and every price update is recorded in a log: the input data of the calculation, the money chain applied and the value sent to the Marketplace are all retained.
The Service Administration is responsible for the calculation matching the settings specified by the User and for the correct transmission of the calculation result to the Marketplace.
The User is responsible for the settings themselves and for their consequences: the mode selected, the size of the markup, the minimum price and the decision to publish prices without approval. Losses arising from goods being sold at an unfavorable price where the User’s settings operated correctly are not compensated.
The input data for the calculation — game platform prices, exchange rates, competitors’ prices — is obtained by the Service from external sources. Its accuracy and availability are not guaranteed by these Terms. Where reliable data is unavailable, no calculation is performed and the price remains unchanged.
The User uploads digital goods to the Service — keys, codes, account details — and the Service sends them to Buyers once an order is paid on the Marketplace. The goods are stored in encrypted form (see the Privacy policy).
The Service monitors the remaining stock and warns the User that it is running out. When the stock is empty, no delivery is made and the listing is taken off sale — otherwise a Buyer would pay for goods that cannot be delivered. Once the stock is replenished, the listing is returned to sale.
If a spike in refunds is recorded on a single listing, the Service suspends auto-delivery and takes the listing off sale until the User has checked it. This measure is intended to limit the User’s losses; returning the listing to sale is done by the User.
The User undertakes to upload only those digital goods which they are entitled to dispose of, and determines the terms of their sale to Buyers independently.
When using the Service it is prohibited to:
In the event of a breach, the Service Administration may restrict access to the account. In the event of a gross or repeated breach, access is terminated without a refund of the cost of the paid period.
The Service is provided on an “as is” basis. The Service Administration takes reasonable measures to keep it running continuously; these Terms do not establish any guaranteed level of availability and do not warrant that the Service will be free of errors.
Scheduled maintenance is carried out, where possible, during the hours of lowest load. The Service Administration gives advance notice of prolonged maintenance — in the app or by a separate message.
Interruptions caused by failures at Marketplaces, payment providers, Telegram, the hosting provider or other external services, as well as by force majeure, do not constitute a breach by the Service Administration. If a Marketplace is unavailable, the Service continues to operate and retries the failed requests; the outcome of such retries depends on the Marketplace being restored.
Inquiries are accepted by email and in Telegram. A reply is provided within a reasonable time during business hours.
The exclusive rights to the Service — the software code, interface, design, texts, logo and name — belong to the Service Administration. The Subscription grants the User the right to use the Service for its intended purpose and does not transfer to them any rights in the Service itself.
The data uploaded by the User to the Service — the catalog, the settings, the digital goods — remains the User’s data. The Service uses it solely to provide the subscription service; the Service Administration acquires no rights in it.
The Service Administration is responsible for the proper operation of its own software: for performing calculations according to the rules set by the User and for the correct transmission of the results to the Marketplace.
The Service Administration is not responsible for:
The User may at any time and without giving reasons turn off auto-renewal — in the “Subscription” section of the app. If auto-renewal is turned off, access is retained until the end of the paid period.
The account is deleted at the User’s request, sent to the support address given in section 17 from the email address linked to the account.
The procedure differs depending on the ground for termination.
When the Subscription ends:
Where the account is deleted upon the User’s request, and where access is terminated at the initiative of the Service Administration:
The email address, the records of financial transactions, the Subscription history and the identifier of the User’s store on the Marketplace are retained after that: the records and the history for the accounting of settlements, the address so that they stay linked to the account, and the identifier so that the Trial period cannot be obtained again.
The Service Administration may restrict or terminate access in the event of a breach of section 11, in the event of non-payment, and where required by law. Where access is terminated for a breach, the cost of the paid period is not refunded. The handling of data in such cases is set out in clause 15.2.
The Service Administration may amend these Terms. The version in force is published at marketnet.pro/terms; the revision date is shown at the top of the page.
The Service Administration gives notice of material changes — those affecting price, the payment procedure, refunds or liability — at least 30 days before they take effect: by email and by a message in the app. Non-material changes (clarifications of wording, correction of typos) take effect upon publication.
A User who does not agree with the new version may stop using the Service and turn off auto-renewal before the date the changes take effect. Continued use of the Service after that date constitutes acceptance of the new version.
These Terms are governed by the law of the Russian Federation.
Before going to court, the parties shall follow a pre-action claim procedure: a claim is sent to the email address given below, and the time for replying to it is 30 calendar days from the date of receipt.
If any individual provision of these Terms is held invalid, this does not render the remaining provisions invalid.
Contacts: